Program Details

Wednesday, April 25, 2018

ANSI Consensus Body Meeting

8:00 AM – 11:00 AM

IKECA is an American National Standards Institute (ANSI) accredited standards development organization. The Consensus Body is comprised of volunteer leaders who represent a wide variety of industry stakeholders. This year’s meeting will continue to advance the production of the draft ANSI/IKECA M-10: Standard for the Methodology for Maintenance of Commercial Kitchen Exhaust Systems.

**Please note that committee observers are NOT eligible for CEUs. You will be asked to sign in as a guest and introduce yourself to the Consensus Body at the start of the meeting.**

Registration

1:00 PM – 7:00 PM

Stop by and pick up your registration materials. Don’t forget to look on the back of your name badge to learn what team you are on for the Team Building Exercise and your group number for the demo sessions.

Welcome Reception

6:00 PM – 8:00 PM

Kick off this year’s Annual Membership Meeting by meeting up with fellow members and meeting new members and attendees. Enjoy cocktails and light hors d’oeuvres.

Thursday, April 26, 2018

Registration

7:00 AM – 4:00 PM

Swing by and pick up your registration materials, including your badge. IKECA merchandise will be available for purchase during registration hours.

President’s Opening Remarks

Neal Iorii, CESI, Olympia Maintenance, Inc.

8:00 AM – 8:30 AM

Join President Iorii to kick of this year’s Annual Meeting. New members and prospective members in attendance will be recognized during this time, as well as our valued sponsors/exhibitors.

Keynote Presentation:

It’s Not Who You Know, It’s Who Knows YOU!
How to Attract the Best Customers and Create an Army of Raving Fans

David Avrin, Visibility International

9:00 AM- 10:30 AM

David

It’s a new world and the marketplace has changed. Choices are vast and quality abounds! Being great at what you do is no longer a differentiator — It is merely the entry fee. Today, winning in business is about discovering, creating and leveraging competitive advantages. In this highly entertaining, thought-provoking and actionable presentation, based on his new book: Visibility Marketing, business marketing and branding veteran David Avrin, CSP will show you and your team how to discover, create and promote meaningful differentiators to gain visibility and earn customers.

Key Actionable Takeaways

How to discover, reveal or craft meaningful competitive advantages.

How to move beyond mere competency and create a visible chasm between yourself and competitors.

Why nobody wants to be the “best kept secret” and how you can become known for what you want.

How to leverage a new generation of creative marketing strategies and tactics to dramatically boost your visibility.

Coffee with Exhibitors

10:00 AM – 10:30 AM

Grab a refreshment and head on over to an exhibitor or two to discuss how they can and will continue

to meet your company’s needs. We thank you in advance for supporting these vendors who in turn

support you through their participation in IKECA!

Individual Advantages: Be The i In Team

Brian Smith, PhD, IA Business Advisors

11:00 AM – 12:00 PM

Brian Smith

We are told that there is no “i” in team but there is.  Each individual on your team is important and if each was provided the opportunity to give their best; how well would the team perform?  Be the “i” in team is not about Individualism it is about Influence.  This session will be about maximizing the influence you have as a leader and each person on your team has on the overall success of your organization.  Learn about getting the best from your team members and recognizing the I’s on and in your team.

Annual Membership Meeting & Lunch

12:00 PM – 1:30 PM

This meeting is IKECA’s Annual Business Meeting. Members of the board will provide members and attendees with an update on the association, its programs and services by way of committee updates. Come check out what your association is doing for you!

12:00 PM – 4:00 PM

AHJ Lunch and Presentations

Jim Roberts, CECS, CESI, Derby Pressure Wash, Mario Abab, CECS, CESI, Air Cleaning Technology, Randy Conforti, CECS, CESI, Precision Kleen, Inc.

Jim Roberts Jr.Randy Conforti

AHJ session is for Code Officials, Facility Managers, Building Owners, and Insurance personnel. Discussion will be had on new codes, standards and technologies that apply to kitchen exhaust systems, cleaning and maintenance. The session will begin with cooking appliance inspections, the top 10 list, UV technology and highlights of the C-10. It will conclude with round table discussions with industry guests.

Blink and They’re Gone!
Why Today’s Customers Leave You for Competitors and How to Win Them Back

David Avrin, Visibility International

1:30 PM – 3:00 PM

David

The greatest source of lost revenue for your business is the prospect you never knew about and you have no idea how many prospects you are unknowingly driving to your competitors. So, how do you earn and keep customers when patience is short and alternatives are only a short drive or a click away? In this hard-hitting and entertaining presentation, popular Customer Experience expert David Avrin, CSP will shine a light on the monumental shift in buyer behavior and expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.

Participants will learn:

How to see all the choices available from the customers’ perspective.

How stories of lost opportunities at every level reach the masses and why it matters.

How missed moments, and maddening policies are contributing to lost sales and negative reviews.

Why differentiation trumps competency and connection earns sales.

Refreshments with Exhibitors

3:00 PM- 3:30 PM

Are You Covered?
Insurance Basics for Business Owners

Karen McCormack, McCormack Consulting Group, Inc                                                            

3:30 PM – 4:30 PM            

Karen McCormack

Session will discuss the following:

Insurance industry history and overview

Definition of insurance and terminology

How the ACA affects small businesses insurance options

How health insurance changes with the size of your business: over 50 employees vs. under 50 employees

Types of health solutions available to small businesses

Team Building Strategizing Session

4:30 PM – 5:30 PM

Join this session to understand the objectives and goals of the team building exercise. This is your opportunity to meet your team captain and fellow teammates prior to Friday’s event.

Bernard Besal Tribute

6:00 PM – 6:30 PM- Tribute

6:30 PM – 8:30 PM- Reception

Join us to celebrate the life of one of IKECA’s founding members Bernard Besal. The evening will begin with a personal tribute to Mr. Besal followed by a reception. All are welcome.

Friday, April 27, 2018

Registration

7:30 AM – 4:00 PM

This is the last day to purchase IKECA merchandise while in San Diego!

Networking Breakfast with Exhibitors

8:00 AM – 9:00 AM

Join fellow attendees over breakfast and take some time to visit our valued exhibitors.

Team Building Adventure

9:00 AM- 10:30 AM

Break out and explore your surroundings with our IKECA Photo Scavenger Hunt experience! Teams will be given creative photo retrieval challenges and will need to present a unique team presentation of their findings, at Friday’s Delegate Lunch. The IKECA Photo Scavenger Hunt is the ideal program for the development of new friendships and for strengthening the bonds of existing relationships.

Team Building Goals and Outcomes

Interact and Energize – This fun, visual exploration will have participants convene to build new relationships while making quick decisions to perform as a unit to earn points.

Problem Solve and Innovate – Deciding as a team what the best strategy will be to give them the best chance to score points will showcase the teams’ ability to come together and plan.

Engage and Have Fun – Get the most out of your meeting experience by breaking out of the traditional meeting setting and having some fun!

NFPA Code Review- Part 1

Jim Roberts, CECS, CESI, Derby Pressure Wash, Randy Conforti, CECS, CESI, Precision Kleen, Inc

10:40 AM- 12:30 PM

Jim Roberts Jr.Randy Conforti

A power point presentation reviewing pertinent NFPA codes, which impacts an exhaust cleaner in the field.

Using Database to Run Your KEC Company

Rob Hove, CECS, CESI

10:40 AM – 11:30 AM

Discussion will be had on the data needs of KEC companies and how to move from spreadsheets to using relational databases to provide the information you need to run your business. A custom KEC Customer Relationship & Profitability Manager database will be made available to attendees at no charge, along with the advantages and disadvantages of using this system versus off the shelf or custom built systems.

20-Minute Vendor Focus Groups

11:30 AM – 12:30 PM

20 minute focus groups were developed for exhibitors to quickly introduce a new product or service and/or get feedback from customers out in the field. Join these quick, interactive sessions to learn more about IKECA’s valuable vendor partners. The following vendors will be participating:

DRIPLOC

Omni Containment Systems

In addition, IKECA committee informational sessions have been added to this year’s rotation of focus groups. Learn about the different committees you can join, along with the importance of volunteering.

  • Membership and Marketing Committee
  • Conference and Certification Committees
  • Education and Leadership Development Committees

This year, attendees will move from room to room based on their group number, found behind their name badge.

Delegate Luncheon

12:30 PM – 1:30 PM

Grab a bite and enjoy some networking time with fellow members. Discuss topics from the sessions, get some advice on how to tackle a challenging business situation, or seek out a volunteer leader to learn how to get more involved with IKECA. AHJ raffle winners will be announced and scavenger hunt presentations will be given and judged.

Coffee with Exhibitors 

1:30 PM – 2:00 PM

This will be your final opportunity to catch up with an exhibiting partner.

Technical Code & Review, Part 2

Jim Roberts, CECS, CESI, Derby Pressure Wash, Randy Conforti, CECS, CESI, Precision Kleen, Inc.

2:00 PM – 4:00 PM

Jim Roberts Jr.Randy Conforti

This session will be a continuation on the topics discussed during Technical Code & Review Part 1.

Better Communication Better Customer Service

Matthew Wilhelmi, IA Business Advisors

2:00 PM– 3:30 PM

Matthew Wilhelmi

Communication is key to customer engagement.  From sharing data about the services you can perform to sharing data about the services you will or have performed for them.  Communication is your connection to your customer and how you communicate will define your relationship.  IA will share how data can be a foundation of your communication strategy and why it is the new need for consumers.  We will also discuss why fancy words and visuals cannot hide poor communication practices and why your credibility now relies on the quality of your communication.  We will also discuss strategy to communicating negative issues and handling negative feedback and turning these issues into positive communication plans that will end up enhancing your credibility and your business.  We will wrap up the discussion with examples of consistent communication and how even the most egregious errors will be forgiven with proper communications; as long as the expectations set are followed through.  There will be a Q&A session with the IA Team to discuss communication challenges.

How to Choose Business Operations Software

Brian Smith, PhD, IA Business Advisors

3:30 PM- 4:30 PM

Brian Smith

Choosing the right software tools to help manage your business can be confusing.  Do you need an Accounting Systems?  Do you need a Scheduling Software?  What about CRM?  Should I choose Quickbooks, Peachtree or something more robust?  What does ServiceCEO provide that Service Trade does not?  Do I even need an integrated system and can I measure the Return on Investment? This session will be about how to understand the right choice for your business.  How to ask the right questions and how to know if the company your considering is asking you the right questions.  95% of all ERP failures happen during implementation and on-boarding.  After this session, you will be armed with the information to make good system choices and know what to expect when you make your final choice.

Exam Study Session

Joel Berkowitz, CECS, Fireproofing Corp. of America, John Muller, CECS, ASCS, Airways Systems, Inc.

4:00 PM- 6:00 PM

BerkowitzJohn Muller

This session is designed for those who will be taking an IKECA certification exam on Saturday or sometime in the future. It will include some of the broad themes in the kitchen-related fire codes, some ways of looking at the numbers in the codes, practice with some code-related questions, and some useful tips for how to attack a multiple-choice test.

Saturday April 28, 2018

Breakfast

8:00 AM – 9:00 AM

Join us for a last meal before heading home.

Certification Exam Registration

9:00 AM – 9:150 AM

Advanced registration is required to sit for an exam.

Certification Exams

9:30 AM – 12:30 PM

Good luck to those sitting for an exam!