2012 Annual Membership Meeting

April 11-14, 2012 - San Francisco, California

Hilton San Francisco Financial District
750 Kearny Street
San Francisco, California 94108
(800) 445-8667

A block of rooms have been reserved for April 10, 2012 - April 15, 2012 at the Hilton San Francisco Financial District. A special rate of $150 (plus tax) for single and double rooms has been arranged and will be available until March 20, 2012 or until the group block is sold-out, whichever comes first. Click here to book now.

Plan Ahead!

KEC owners and operators! This is the premier meeting to attend to help you build your business!

Exhibiting and sponsorship opportunities are available.  Please contact IKECA Headquarters for more information.

Keynote Speaker

Tom Grandy will speak on “How to be Wildly Successful in Today’s Economy.”  This session will help your bottom line by covering topics like:

• What to do when times are slow
• Three things every customer wants from their contractor
• Eight things to learn from a VERY successful contractor
• Seven things you need to brainstorm with all your employees
• Understanding the basic costs of doing business
• Overcoming the fear factor of raising your rates

Tom Grandy will also conduct two hands-on breakout sessions:
 

1. Analyzing the KPIs (Key Performance Indicators) in Your Service Department 

• Why service is often under priced
• Who is really setting the standards in your service department
• What KPIs need to be set (and tracked) within your service department
• How “attaboys” can bring your customer service to new levels
• The real reasons for poor performance

2. Cash Flow Budgeting and Collections

• Create a month-by-month, department-by-department, cash flow budget
• Project monthly cash flow needs
• Create a collections policy to insure cash flow
• Pick up dozens of collections tips that will allow you to be paid on time, resulting in a more positive cash flow for your company!

Learn more